Cancellation Fees: Katto may charge a cancellation fee to the customer if customer cancels a ride after a certain period (usually five minutes) after the ride is accepted. The exact time frame and fee can vary by location.
No-Show Fees: If a driver arrives at the pickup location and waits for a certain period (usually around 10 minutes) without the passenger showing up, Katto may charge a no-show fee to the customer.
Driver Cancellations: If a driver cancels a ride, you won't be charged any fee. However, if this happens frequently, it might affect the driver's rating.
Refunds: If you believe you were incorrectly charged a cancellation fee or no-show fee, you can contact Katto support for a review and potential refund.
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