Welcome to Katto! These terms and conditions outline the rules and regulations for using Katto's mobile application, referred to as "App" hereafter. By accessing and using this App, you fully accept these terms and conditions. Only continue to use Katto's App if you accept all of the terms and conditions stated on this page.
Katto provides a mobile application that connects passengers with drivers for transportation and delivery services.
To create an account and use our services, you must be 18 years of age or older.
Account Creation: Register by providing a valid email address and creating a password.
Account Responsibilities: You are responsible for maintaining the confidentiality of your account and password and restricting access to your mobile device.
Acceptable Use: Do not use the app in any way that may damage or impair its availability or accessibility.
Content Standards: Ensure any content you upload is accurate, genuinely held, and complies with applicable laws.
Fare Calculation: Fares are automatically calculated based on distance traveled and the type of service requested.
Payment Methods: Various payment methods are accepted, as described in the app.
Cancellations:You can cancel rides through the app; a cancellation fee may apply depending on timing.
Refunds: Submit refund requests through customer support; each request is evaluated on a case-by-case basis.
Ownership: Content on the app, including text, graphics, logos, and trademarks, is owned by or licensed to Katto and protected by intellectual property laws.
Usage Restrictions: Reproduction, duplication, or exploitation of any part of the app requires express written permission from Katto.
Katto and its affiliates are not liable for any indirect, special, incidental, punitive, exemplary, or consequential damages related to the use of the app.
Termination by User: You may terminate these terms by closing your account and ceasing to use all services.
Termination by Katto: Katto may terminate your access to the app at any time, with or without cause or notice, effective immediately.
◉ Ensure all information provided during registration is accurate and up-to-date.
◉ Use a valid email address and phone number for communication.
◉ Maintain the confidentiality of your account credentials.
◉ Ensure pick-up and drop-off locations are correct when booking.
◉ Provide detailed and accurate descriptions of items to be transported, including any special handling instructions.
◉ Properly pack items to prevent damage during transit.
◉ Label fragile items clearly and inform the driver of any special handling needs.
◉ Ensure items are ready for pick-up at the scheduled time.
◉ Do not transport prohibited items as described in the app, unless explicitly supported by the service.
◉ Consult and comply with the list of prohibited items provided by the service.
◉ Ensure loading and unloading areas are accessible for the vehicle.
◉ Assist with loading or unloading if needed, particularly for heavy or bulky items.
◉ Do not overload the vehicle beyond its capacity or weight limit.
◉ Understand the pricing structure before confirming a booking.
◉ Have the necessary funds or payment methods ready.
◉ Review the invoice upon service completion to ensure accuracy.
◉ Notify the service provider as soon as possible if you need to cancel.
◉ Be aware of any applicable cancellation fees or policies.
◉ Treat drivers and service staff with respect and courtesy.
◉ Follow any specific instructions from the service provider to ensure safety and efficiency.
◉ Do not engage in illegal activities or misuse the service.
◉ Report any damage to items or service issues immediately.
◉ Understand the company’s liability limits as outlined in the terms.
◉ Consider additional insurance for high-value items if needed.
◉ Contact customer support promptly for any issues or disputes.
◉ Provide necessary documentation and information for resolving the issue.
◉ Follow the dispute resolution process outlined by the service provider.
◉ Use the review system responsibly to share experiences.
◉ Avoid defamatory or untrue statements in public forums.
◉ Ensure your use of the service complies with all applicable local, state, and national laws.
◉ Do not request services for illegal activities or transport unlawful goods.
◉ Familiarize yourself with the app's features and functionalities.
◉ Keep the app updated for the latest features and security updates.
◉ Report technical issues or bugs to customer support.
◉ Keep your contact details up-to-date.
◉ Respond promptly to communications from drivers or the service provider.
◉ Use designated channels for customer service inquiries.
◉ Guidelines may be updated periodically.
◉ Review the guidelines regularly to ensure compliance with the latest terms.
◉ Acknowledge and accept updates by continuing to use the service.
If you have any questions about this Privacy Policy, please get in touch with us at:
Email: hello@katto.in
